What makes your sales team love a CRM?
Higher Customer Satisfaction results in Better Relationship.. CRM as the term itself determines the customer relationship. CRM software helps the business to give more ideas about the customers their needs and trends and also gives an insight on the growth of the business.CRM software helps in increasing the retention rate of the customers, helps in increasing the productivity of the employees, helps in maintaining sustainable relationships within and outside the organisation. In order to maintain a successful Customer Relationship Management the business needs to take care of 6 C's: • Customer Centric • Company Culture • Customer Experience • Customer Data • Customer Journey • Customer Experience How does CRM benefit a Business?? ○ Better understanding of customers. ○ Helps in segmenting the customers. ○ Helps in creating strategies to retain the customers. ○ Anticipation of the customers needs. ○ Easiness of communicating with the customers. ○ H...